1. Introduction

This Refund and Returns Policy explains the conditions under which you can return products and obtain refunds from The Moon.

2. Returns

2.1. Eligibility: You may return products within 14 days of receipt for a refund or exchange. Products must be in their original, unused condition with all packaging intact.

2.2. Non-Returnable Items: Certain items, such as customized or perishable goods, are not eligible for return. Please check the product details before purchasing.

3. Return Process

3.1. Request: To initiate a return, please contact us at info@cnaonlinenews.com to request a return authorization.

3.2. Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

4. Refunds

4.1. Processing Time: Refunds will be processed within 7-10 business days of receiving the returned product. The refund will be issued to the original payment method.

4.2. Partial Refunds: If only part of your order is returned, we will refund the value of the returned items only, excluding any shipping costs.

5. Exchanges

5.1. Availability: Exchanges are subject to product availability. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

6. Contact Us

For any questions regarding returns or refunds, please contact us at info@cnaonlinenews.com.